Recent Posts

Why Insurance Agents and Adjusters Choose SERVPRO of Northeast Cincinnati

9/18/2018 (Permalink)

With years of experience in the property restoration industry, we understand that the job of the insurance agent is to keep claim costs down while still providing the best service for the insured and we are well qualified to help!

  • Our first priority is restoring the property as quickly as possible. The customer will appreciate our immediate response and the agent will know that this quick response helps limit the damage and restoration costs.
  • The SERVPRO of Northeast Cincinnati rule is always restore when possible and replace only when necessary. Restoring property is always less costly than replacing.
  • Our staff can provide an itemized loss inventory, complete with pictures of important items.
  • We can provide accurate information quickly because we use an electronic system for each project that provides online access to all job files.
  • Our technicians are thoroughly trained to ensure that customers receive the best service possible.

The job of SERVPRO of Northeast Cincinnati is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.”

Community Events Promote Fire Safety

9/10/2018 (Permalink)

The staff at SERVPRO of Northeast Cincinnati welcomes any opportunity to give back to the community and bring awareness to fire safety. Recently, we were thrilled to participate in a community event for the residents of Forest Park, Ohio. Teaming up with the City of Forest Park Fire Department, the Home Depot of Forest Park, the City of Forest Park and Bryant Hartke Construction, we helped provide a day of fun activities including “touch a fire truck”, “touch a helicopter”, a mobile smoke house, fire demonstrations, craft making, chili tasting contests, and a grill-out. All the activities were meant to promote fire safety in an enjoyable and engaging way. Our staff provided food and drinks for the event and had a fantastic time grilling hot dogs, serving food and drinks and interacting with the community!

Happy Labor Day from SERVPRO of Northeast Cincinnati!

9/3/2018 (Permalink)

Today we honor the achievements of the labor movement and the strength of American workers! Some also celebrate Labor Day as the official end of summer, the start of fall, or the final day to wear white. But whatever angle you take for your celebration, we want you to have a safe and happy holiday!

Be sure to practice safety tips with outdoor grilling or fire pits. Keep the grill or open flames a safe distance from anything that can catch fire. And always keep the children and pets away from the hot fire. Have a fire extinguisher available should an accident happen!

If you are traveling somewhere to celebrate, remember no drinking and driving! Keep an emergency supply kit or a first aid kit in your car. And always buckle up!

And don’t forget to follow safety guidelines in the swimming pool! Be aware of the weather conditions, keep an eye on the children, and always swim with a buddy!

Enjoy the holiday and remember we are always available 24 hours a day if you find yourself in need of emergency service!

SERVPRO of Northeast Cincinnati (513) 530-9688

Expect Great Customer Service from SERVPRO of Northeast Cincinnati

8/30/2018 (Permalink)

Being in the field service industry, we understand that our technicians, visiting the home or business property of our customers, are often our company’s first impression to our customers. And we all know that we only get one chance at making a good first impression!

That is why at SERVPRO of Northeast Cincinnati we place very high expectations on our technicians. We want them to take pride in their work, their appearance and the relationships that they build with our customers.

What to Expect from a SERVPRO of Northeast Cincinnati Crew Member

When you contact SERVPRO of Northeast Cincinnati for water, fire or mold restoration services, our technicians will arrive promptly to begin service. They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles. They will have open lines of communication, letting you know when to expect them and how long they estimate your project will take to complete. They will clearly explain the restoration process and answer any questions you may have regarding the process. And upon project completion, they will make sure that you are satisfied with the results and ask for any recommendations as to how they can improve their service for future customers. We are always striving to improve!

So when you contact SERVPRO of Northeast Cincinnati, you can relax knowing that great customer service is our top priority! We value our customers and our hope is to always make every impression a great one!

Ways to Support the American Red Cross

8/27/2018 (Permalink)

The mission of the American Red Cross is to “help people prevent, prepare for, and respond to natural and other disasters through the immediate mobilization of people and resources and the provision of community, workplace, and school-based training.” In our area, the Greater Cincinnati/Ohio River Valley Chapter of the Red Cross organization serves 18 counties in Southwestern Ohio, Northern Kentucky and Southeastern Indiana. Examples of the types of disasters they respond to are floods, tornadoes, fires, and hurricanes. Many times, following a disaster, the American Red Cross workers are among the first on the scene. Their goal is to provide people with the support and resources they need, like food, clothing, and shelter.

Because of generous donations, caring volunteers, and abundant support, Red Cross relief services are free to those in need. The Red Cross totally relies on the generosity of the American public and there are many different ways to contribute. Some suggestions include:

  • Monetary Donation
  • Fundraising
  • Giving Blood
  • Taking, Teaching, or Hosting a Class
  • Volunteering

If you would like to learn more about the American Red Cross and find out ways that you can help, visit their website by CLICKING HERE!

“We make a living by what we get, but we make a life by what we give.” ~Winston Churchill

September is National Preparedness Month!

8/24/2018 (Permalink)

The month of September, also recognized as National Preparedness Month, is right around the corner! Different types of disasters and emergencies happen throughout the year in homes, businesses and communities and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are many suggested ways to prepare for a disaster or an emergency event. For example, home and business owners can install smoke alarms and carbon monoxide detectors and practice fire escape plans or tornado drills with their families or employees. They can put together an emergency kit and learn basic life-saving skills like CPR and first-aid. Schools and businesses can develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.) Learning the evacuation routes for the area and reviewing insurance policies are also ways to prepare. Setting up an emergency savings account is also helpful because the unexpected expense of a disaster can be devastating.

Disaster preparedness can seem overwhelming at times. These are just highlights of some of the suggestions of ways to prepare. More helpful information can be found with resources like the ready.gov and fema.gov websites. While you may not be able to take every suggestion, doing even a few can help!

Upcoming Opportunity for 6 Ohio or Kentucky CE Credits

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

Roof Damage Can Lead to Other Issues

8/13/2018 (Permalink)

Weather can be unpredictable and when storms hit, the damage can be devastating to a home or business property.

The roofs of a property are most commonly affected by weather. And even small leaks can be critical to a property, posing structural problems, safety issues, and possibly even health risks. Roof damage can lead to interior water damage, interior mold and mildew issues, decreased energy efficiency and higher utility costs, and compromised structural integrity of the property.

Some roof damage can be difficult to spot. Signs to look for include missing or dented shingles, gutters or downspouts, water stains on interior ceilings or walls, and holes from fallen trees or branches.

It is okay to postpone some household issues or repairs, however, a roof repair or replacement should be TOP priority on your list of home maintenance projects! Avoid further damage to your property by making sure the roof is well maintained!

A Back-To-School Lesson from SERVPRO of Northeast Cincinnati

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Northeast Cincinnati inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Northeast Cincinnati is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Northeast Cincinnati has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Northeast Cincinnati professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Northeast Cincinnati has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Northeast Cincinnati is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services. 

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Northeast Cincinnati is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources. 

O - Odor Removal: As experts in deodorization, SERVPRO of Northeast Cincinnati Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Northeast Cincinnati. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Northeast Cincinnati provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Northeast Cincinnati Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Northeast Cincinnati will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Northeast Cincinnati are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Northeast Cincinnati is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Northeast Cincinnati uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

Faulty Plumbing: The Water Damage Culprit

7/30/2018 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

  1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
  2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
  3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
  4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
  5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
  6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
  7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
  8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Northeast Cincinnati is here to help! CLICK HERE for Water Damage Emergency Tips!