Your Local Disaster Recovery PROs

4/11/2023 (Permalink)

Your local SERVPRO is Here to Help.

SERVPRO initially started as a small, family-owned painting company more than 50 years ago and has grown into the #1 choice in the cleaning and restoration industry with over 2,000 franchise locations across North America.

Faster to Any Size Disaster

With so many independent locations, you can rest assured that there is a SERVPRO just a phone call away for emergency disaster recovery needs, should you ever need it. All franchises are locally owned and operated, with people who actively live in your neighborhood.

Award-Winning Leaders

SERVPRO receives regular recognition for excellence in a variety of fields, including the 2021 Entrepreneur Award, recognized as the #1 franchise in the category and #1 in the Restoration Services Category since 2003.

Residential and Commercial Services

We proudly serve home and business owners with quality expertise in the restoration industry by working efficiently with insurance companies and individuals for a speedy recovery process. There is no job too small or big – SERVPRO is Here to Help!

Provided Services

Professional cleaning, crime scene clean-up, vehicle deodorization, mold remediation, water mitigation, contents cleaning, roof tarp-ups, fire restoration, you name it! SERVPRO specializes in many areas of restoration and cleaning. Your local franchise is ready 24/7 for emergencies.

Got a situation you’re not sure about? Just give us a call at 513-541-3200. SERVPRO is ready for whatever happens.

3 Ways To Fix a Leaking Commercial Toilet

4/12/2022 (Permalink)

A leaking toilet in Cincinnati, OH.

How to Repair a Commercial Toilet That Is Leaking

A leaking toilet can cause severe water damage to your Cincinnati, OH, establishment. While you wait for SERVPRO's disaster response team to arrive and fix the damage, you will need to deal with the leak itself. Sometimes the repair is simple, while other times it requires a more complex process. Try the following procedures to get your unit functioning properly again.

1. Find and Fix Minor Problems

While some leaking water or even a puddle surrounding the toilet can feel intimidating, you might not always have to perform intensive toilet repair to fix it. After you use a piece of cloth to absorb the liquid, wait and see if the problem persists. If it does, pinpoint the origin of the leak. The water could be emanating from a defective supply valve, a damaged tank or a supply tube. If these are not the issues, then try to carefully tighten the bolts that secure the bowl to the ground.

2. Remove the Defective Flange

If these steps do not fix the leaking toilet, it is likely a case of a defective flange. You can confirm this theory by removing the toilet. Shut off the water supply and drain the tank. Disconnect the water supply tube from the shutoff valve. Move the bowl to rip off the wax gasket and gently set it aside. Scrape off the remaining wax from the flange and inspect the part. If damaged, replace it with a new flange and a new wax gasket. Place the bowl back, aligning it with the flange, followed by the remaining components.

3. Install a New Toilet

Sometimes the problem with the leakage extends beyond the flange or any single part. If you have an old toilet with outdated components you cannot easily replace or fix, you will need to install a new unit. Just follow the same removal steps and install the new one carefully.
There are many ways to resolve a leaking toilet, from simple fixes to complete toilet replacement. Conduct these steps carefully or call professionals and ensure they follow proper procedures.

Storm Damage and Your Business: How SERVPRO Can Help

3/12/2022 (Permalink)

Commercial water damage in Glendale, OH.

How SERVPRO Can Help

A severe storm can wreak havoc on your Glendale, OH, business and cause many different types of damage. From flooding to wrecked building materials to mold growth due to standing water, you may be looking at a substantial insurance claim. Working with a storm restoration service like SERVPRO may help ease the path to rebuilding your business.

A Fast Response
Having a storm response team on your side that you can reach out to 24/7 may offer you peace of mind when a major storm damages your business. Not only do you have someplace to turn to for assistance but a swift response may also prevent secondary damage, including:

• Mold growth
  
• A weakening of exterior building materials
  
• Broken and cracked windows or skylights
  
  

A fast response may lower the cost of your insurance claim and the price of some repairs, which may help you increase your overall restoration budget.

Insurance Claim Assistance
Flood damage can cause widespread problems throughout your commercial building and the items it contains, which means filing an insurance claim that can help cover the cost of repairs. Because SERVPRO is a well-known and preferred storm restoration and emergency disaster response service, both you and your agent will take comfort in knowing you are both working with experienced repair technicians.

Local and Corporate Support
Working with an emergency disaster response service that provides both local and corporate support can provide you with all the assistance you need after a storm damages your business. Your local team acts swiftly when you need immediate mitigation and later, when the time comes to file an insurance claim, the company’s corporate contacts may assist you with itemizing the damage so the filing process is simpler.
When a severe storm causes damage to your Glendale, OH, property, it can cause serious upheaval in your life. Having somewhere to turn to for storm restoration can make a significant difference in how quickly repairs and insurance claims take place.

Why You Should Use an IICRC Certified Restoration Company

2/17/2022 (Permalink)

Water damage restoration in a residential property.

Why Should You Hire an IICRC-Certified Restoration Firm?

When your client needs restoration to his or her Woodlawn, OH home, you want to make sure that he or she is getting the best possible help. Using a company that is certified by the Institute of Inspection Cleaning and Restoration Certification means that you can feel confident that the job will be done well. Here are a few reasons why a company certified by the IICRC is the best choice.

1. There Are Set Standards
When a company is certified by the IICRC, they must follow their standards. The Institute of Inspection Cleaning and Restoration Certification is a member of the American National Standards Institute which determines the guidelines for many business sectors. When you use a company with their certification, you know that they will have high quality standards for their work.

2. All Employees Are Well-Trained
Because SERVPRO is a certified company, they must be sure that all employees are trained to follow the correct procedures. Because of this, you know that you will only have competent and experienced workers restoring your client’s home. They will follow all required standards during the cleanup and restoration process.

3. You Know Exactly What To Expect
Companies that don’t follow a set procedure can sometimes leave you wondering what to expect during the restoration and repair process, but that is not the case with SERVPRO. Because they are certified by the IICRC, you can expect the same quality of work from them every time. When the job is finished, you can be sure that everything has been done well.
When a client’s home is damaged, it can be a stressful experience for everyone involved. Working with a damage restoration company that has a restoration and mitigation certificate can give you peace of mind. You can rest assured that you are providing your client with the best help that he or she can get.

The Do's and Don'ts of Handling Water Damage

1/31/2022 (Permalink)

Fire and water damage to a building in Springdale, OH.

The Do's and Don'ts of Water Damage Repair

In an effort to contain and destroy massive fires, firefighters are forced to be vigilant and merciless when it comes to getting the job done. This often entails the full use of their fire hose across all areas, inside and out, to defeat the blaze with insurmountable force. Therefore, both fire damage and water damage become issues to address once the restoration process begins. Before you start the necessary cleaning procedures, take a look at these essential do’s and don’ts for handling water damage in Springdale, OH.

1. DO prop up any furnishings that are upholstered and remove them from the building. Dense, fabric-covered cushions from sofas, chairs and the like can be tainted with dirty water and soot-covered debris. They should be kept outdoors to dry before deciding how best to clean them.

2. DON’T use or try to turn on any electrical appliances that may still be plugged in. Depending on the amount of flooding that is in the space due to fire damage and its aftermath, anything plugged in that may also be touching water should be actively avoided at all costs to prevent shocks or full-blown electrocution.

3. DO remove excess water where possible, if it’s safe to do so. Mopping up the floors and wiping up any flat surfaces can only help speed the process along.

4. DON’T stay in any rooms where the ceilings appear to be dangerously sagging. This generally indicates extreme flooding or water saturation, and such a ceiling could potentially collapse at any minute, causing serious injury to anyone standing beneath it.

The heavy use of the fire hose when battling a mounting inferno can lead to both fire damage and water damage to contend with during restoration. Prepare to begin the process a little more knowledgeably with these helpful do’s and don’ts at your disposal, and remember that professional help is always an option.

Banishing Shower Mold – 3 Handy Tips

1/26/2022 (Permalink)

Mold loves to grow on grout, which cracks and becomes more porous as it ages.

Tips To Banish Bathroom and Shower Mold

Black mold anywhere in your home is bad news, but it can be particularly troubling in your shower. After all, nobody wants to imagine moldy organisms growing in the very place where one cleans off! The bright side is the black stuff is not something you have to just live with. If you’re looking for tips to banish bathroom and shower mold in your Cincinnati, OH, home read on.

Reviewing Bathroom Mold

In general, mold tends to thrive in places that are dark and wet, making the bathroom, which is typically dark most of the day and often full of water or steam, the perfect environment. Other things that make a bathroom a mold magnet include:

• Improper ventilation
  
• Broken grout
  
• Repeated exposure to water (i.e., shower curtains)
  
  

Now you know some of the causes of black mold. Here are a few ways to clear it up.

Remove Your Caulking

The caulk sealing up your shower is one of the easiest places for shower mold to thrive. Water can get into little crevices that appear in caulk as it ages. Those wet, dark crevices are perfect for mold. Fortunately, removing caulk is as easy as peeling it away and applying new caulk from a hardware store.

Re-grout Your Tiles

Mold especially loves to grow on grout, which cracks and becomes more porous as it ages. Unlike re-caulking, replacing grout is a more labor-intensive process that’s best left to professionals who can spot issues behind the grout and ensure the best, mold-preventative seal.

Replace Your Shower Curtain

Many tutorials provide homemade mixtures for cleaning mold from shower curtains. But for the best result, you may want to just toss shower curtains out periodically. Problem solved.
Shower mold is nothing to sniff at. Use these tips or hire a mold remediation company to get the black stuff out and your bathroom spic and span.

SERVPRO of Northwest & Northeast Cincinnnati & The Season Of Giving

11/9/2021 (Permalink)

Time is running out. Donate today!

The pandemic has taken an emotional and financial toll on all of us. Our employees lost family members. 114 million US citizens lost their job. For Ohioans, these factors resulted in a 20% increase in food insecurity. Homelessness has increased across America by 55%. Now, more than ever, SERVPRO of Northwest and Northeast Cincinnati is asking our community of business partners and neighbors for help.

According to OSU, over 40% of Ohioans have come to rely on food banks to feed their families. We can make an enormous difference in the lives of our fellow Americans by spreading awareness of this disparity. That’s why we are asking you to help us with our donation drive today. Our office is working with Matthew 25 Ministries to collect nonperishable food items, personal hygiene supplies, school supplies, baby products, and so much more. 

So far, our office has collected over $50 in food, cleaning supplies, clothing, and breastfeeding supplies. You can help too by donating your unwanted products today to 2115 Schappelle Lane, Cincinnati, Oh 45240. If Matthew 25 Ministries is closer to you, feel free to drop your donations off directly at their facilities. Their address is 11060 Kenwood Road, Blue Ash, OH, 45242. If you do, be sure to drop a selfie on our Facebook or Twitter page so we can fill our social media with joy. We are delivering donations on November 15, 2021. Any little bit you can give will help Americans and others affected by Covid-19. Our office and our community thank you for your kindness in advance.

It's Thyme You Knew Our Cleaners

9/16/2021 (Permalink)

Cleaning services that keep your loved ones safe.

Picture this, you’ve just suffered devastating sewage damage to your finished basement. Your child plays down there all the time, and he has an auto-immune disorder. You’re worried because the harsh chemicals typically used to sanitize can potentially be just as hazardous to your son as the bacteria from the sewage damage. You’re distraught because this feels like a lose, lose situation. Take a deep breath. Let the panic dissipate because; this is where SERVPRO of Northwest & Northeast Cincinnati steps in. 

We understand because we have family members and friends with similar worries. That’s why we’ve partnered with Benefect. Your health and safety are our number one priority. That’s why we are transparent about the products we use. 

Benefect

Benefect was made with auto-immune disorders in mind. It was founded by parents who were concerned about their child’s wellbeing. This is the first government-registered hospital disinfectant in the world that uses essential oils. Derived from Thyme, it leaves your home with a fresh, herby scent that almost no one could object to! 

While this product is gentle to your immune system, it is an exquisite antimicrobial! Hospitals use it against bacteria, viruses, and fungi. It's even used to clean carpets. It is the only disinfectant that SERVPRO of Northwest & Northeast Cincinnati uses when we clean buildings after Covid-19 exposure.  

Sporicidin

Sporicidin may not use essential oils like Benefect but, it is still a plant-based disinfectant. If you have small children and pets, this cleaner has a low toxicity level. This makes it the perfect option for our mold remediation cases. It kills the mold while keeping your family safe from harsh chemicals. 

We have a variety of cleaning services that may require different products but, these two are our favorite. We want you to feel comfortable. If you have any questions about the products we’ll be using in your home, please don’t hesitate to ask us for the Material Safety Data Sheets. We’ll be happy to provide them for you.

Drinks All Around!

6/8/2021 (Permalink)

Join us for Drinks on 7/15/21 at the 8th annual Cincinnati Blue Goose Golf Outing.

We are so proud to be this year’s drink sponsor for the 8th annual Cincinnati Blue Goose Golf Outing. If you’re an insurance adjuster and want to support a good cause, join us on Thursday, July 15, 2021, from 9:00 AM to 6:00 PM EDT. Click Here to preregister on 6/15/21 for an early bird special. Registration proceeds as normal on 6/16/21. We can’t wait to share a drink with you! See you soon!

Prevent Mold by Cleaning up Water As Soon As Possible

4/16/2021 (Permalink)

To properly remediate the mold, SERVPRO had to cut out the affected drywall.

Water damage can happen at any time and for many different reasons. When homeowners or businesses leave it untreated, the potential for mold raises exponentially. That’s why SERVPRO suggests getting the water cleaned up within the first 48-72 hours.

Last month a Cincinnati resident called us for this very reason. Water flooded their basement, and it did not dry out properly. Mold had grown on their floors and walls. Our skilled professionals went in and demoed the affected walls and used air scrubbers to improve the overall air quality. We cleaned the wall studs and sprayed the affected areas with an antimicrobial to stop any further organic growth. 

If mold has taken up residence in your home, call us today for a free estimate. “We are always here to help.”

How to Clean Your Jetted Tub

3/12/2021 (Permalink)

Maximize your relaxation

Imagine this: You’re house hunting and you find a listing in an area you really like. You take a step through the front door and it has all of the aesthetics you desire. Then, you walk into the bathroom. The angels sing. Heaven shines down upon you, and the perfect whirlpool tub. You’re sold. You don’t need to look at any more houses.

The glorious day comes. You’re settled into your new home. You’re ready to wash away all of the stress from home buying. You’ve cleaned the tub, you’ve lit the candles, you have a glass of wine, and a good book to read. (Or your phone so you can scroll through tiktok.) 

You settle yourself into the tub relish the warm water, take a sip of wine. You turn on the jets, then, you see it. Slimy black mold flecks are floating to the surface. 

While it’s disgusting to see that in your bath water it doesn’t mean that you necessarily have a mold problem. In most cases, it just means that your jetted tub needs more maintenance than you realized. Bathtub maintenance isn’t hard, but it is an important step to keeping your bathroom mold and water intrusion-free. That’s why SERVPRO did some research to help you combat the day-to-day muck that builds up in your jetted tub.

Bobvila.com explains that the process is really quite simple. With just a few simple steps you can enjoy your jetted tub in no time!

Step 1: Soak your tub

If you haven’t cleaned your tub in a while we suggest starting there. It doesn’t have to be a thorough clean for this step. Just give it a quick wipe down and clean out any hair stuck in the drain. We’ll give a good scrub later. Then, fill up your tub with water a few inches above the last jet. After, let your tub soak with 2 cups of white vinegar. If you don’t have vinegar you can also mix half a cup of bleach and a few teaspoons of dishwasher detergent.

*Important note: Use Vinegar OR bleach, not both. Mixing the two can cause a toxic and deadly chemical reaction. 

Step 2: Run the Jets

Turn on the jets and let them run for 10-15 minutes. All the scum and mold will start to break from the surfaces and float to the top. After the time is up drain the water from the tub.

Step 3: Do It All Again

Whew! That was gross, wasn’t it? Now let’s do it again. Fill the tub back up with clean warm water. This time you don’t have to add any cleaner but go ahead and run the jets for another 10-15 minutes just to make sure you got everything.

Step 4: It’s the Final Wipe Down

Last but not least sprinkle some baking soda in your tub. Let it sit for a few minutes then gently wipe it down. This will get the last bits of soap scum and mold off of your tub. Grab a toothbrush that you use only for cleaning and clean carefully, but thoroughly, scrub around the jets themselves to get that last bit of scum off. A bottle brush would probably work here too if you have one in a horseshoe shape. Now you can rinse and relax!

During this process, if you find that you do have a large mold or water problem don’t hesitate to give us a call. Our estimators have years of experience and can help you come up with a price and game plan to fix the issue.

Tips and Tricks for Bathtub Maintenance

2/1/2021 (Permalink)

Splish Splash SERVPRO's takin' a bath

As parents we know it’s bound to happen one day. We walk into the bathroom and find water all over the floor. Your kiddo has filled the tub too high and it’s overflowed. Or they’ve made too many waves and you find yourself surfing over to the tub to soak up the water with towels. If only bathtub issues stopped there. The unfortunate truth is that, like, toilets and sinks, parts in your bathtub get old, corroded, and clogged.   

Even Your Bathtub Needs Regular Maintenance

According to TheSpruce.com many of your bathtub issues can come from issues with your overflow tube. This is the mechanism that allows the water to flow down the drain rather than onto the floor. Here are just a couple of things to look out for.

1. Calcification

Calcification can be a big problem especially if you live in an area with hard water. Luckily it’s an easy clean and you don’t even need heavy cleaners. Calcium deposits are easily wiped off with white vinegar. But if the problem is bad enough you may need to soak the mechanisms in the vinegar before they come off. 

1. Mold or Mildew 

Mold and mildew may require a slightly tougher cleaner, and definitely require higher safety standards. That pesky little fungus can build up and form a film over the slit in the tub where the overflow tube sits. In this case, you may need to open up the mechanisms to clean it out. Otherwise, if the issue is too bad you may need to get help from a plumber. 

Another maintenance tip is to make sure that the seal in your bathtub is still effective. Over time the silicon can come away from the tub and the tile. This break in the seal can allow moisture to get behind the tub and the tile causing issues with the drywall. It’s best to check this seal at least once a year and replace it about every 5 years. If quarantine has you feeling like Mr. or Madame Fix-it, this is an easy repair to make yourself or you can call your local plumber or handyman to do it for you.

The last and most simple thing you can do for your tub is to make sure the tile, grout, and surface of your tub are clean. It’s best to clean the soap build-up and calcium deposits off at least once a month. This can help prevent a mildew buildup as well as clogged drains. While you're at it, don’t forget to check your drain for any clumps of hair stuck in the stopper. 

The professionals at SERVPRO Northwest Cincinnati know how to help you in any scenario. Whether that be a bathtub overflow or mold remediation from a broken seal gone unnoticed. Call our office today for services or a free estimate. Someone is available 24/7 to assist you with your emergency needs.

Employee Continuing Education Opportunities

1/18/2021 (Permalink)

SERVPRO has been in the mitigation and restoration industries since 1967 and understands that professional training is critical to success in the industry. For that reason, not only is training offered at the regional level, in 1992 SERVPRO developed a National Training Center to teach valuable skills to franchise owners and insurance industry employees.

Training Opportunities within the SERVPRO System

Employee Certification Training is a self-paced program designed for franchise employees that covers topics like Fire Restoration, Crew Training, Water Restoration, and Carpet and Upholstery Cleaning. Certification is awarded at course completion.

New Franchise Training is available for new franchise owners as well as franchise employees. This 15 day in-house training program is held at the corporate training facility and covers all aspects of Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning and Mold Mitigation.

SERVPRO also offers e-Learning. This web-based program is an on-going self-paced training program with video presentations and support materials. A knowledge test is given at the end of each training session to ensure a true understanding of the materials.

SERVPRO is an approved IICRC Training School that offers year-round classes. These classes cover categories including, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning, and Applied Structural Drying.

And finally, SERVPRO offers both credit and non-credit courses for insurance agents and adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

SERVPRO understands the importance of improving the knowledge base of franchise owners, crew members and others involved in the restoration process. For that reason, training opportunities are always encouraged and made available to those working in the SERVPRO system.

Haapy New Year 2021!

12/30/2020 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2020! Be prepared!

Happy New Year from SERVPRO

SERVPRO is Here to Help

11/30/2020 (Permalink)

Did you know that SERVPRO offers emergency service 24 hours a day, 7 days a week? Fire, water, and storm damage doesn’t always strike during regular business hours. And often, at the most inconvenient times, homeowners find themselves in need of immediate service to secure their property after an emergency event.

SERVPRO  can provide temporary protective measures to prevent additional damage to the property after a disaster. Examples of these services include board ups, roof tarps, tree removal, temporary fencing and portable power. If after a fire or flood, the contents of a property need to be removed from the affected property during the restoration process, SERVPRO can pack the contents and move them to our temporary warehouse location until the restoration process is complete. And once restoration is complete, the contents are then returned to the homeowners.

SERVPRO gives back

6/18/2020 (Permalink)

SERVPRO of Northwest Cincinnati is a locally owned and operated business and our staff values any opportunity to give back to our community. Our employees have graciously given their time serving meals to the hungry, packaging items to help flood and storm victims, participating in 5K walks, collecting donations for homeless shelters, and organizing food and toy drives for the less fortunate. Our tents have been spotted at local golf outings supporting organizations like The Boys and Girls Club of Greater Cincinnati and The Blue Goose Foundation. We have also enjoyed working with our local fire departments at fun events to help bring fire safety awareness to residents of the community. And children in our area have enjoyed the opportunity to explore our Disaster Recovery vehicles at local Touch-A-Truck events. When it comes to local events and helping those in need, our philosophy is that we live and work here too and we always take pleasure in supporting our neighbors!

We Specialize in Restoring Contents After Fire Damage

4/6/2020 (Permalink)

When a fire occurs in a home, the damage is not always contained to the immediate area of the fire. Conversely, smoke and soot travel throughout the property, leaving a trail of damage behind. We, at SERVPRO of Northwest Cincinnati, understand that the personal belongings in a home are treasures of life that represent hard work and accomplishments. We know that the value of photographs, books, and other life mementos cannot be measured. That is why our fire technicians specialize in restoring contents damaged by fire and keep a "restore" versus "replace" mentality during the restoration process. After a fire, they take extra care to clean and restore the contents of the home to preloss condition.

In caring for the contents of a property after a fire, our technicians have expertise in:

• Contents Restoration
• Move Outs / Pack Outs
• Electronic Cleanup
• Document / Photograph Drying
• Contents Claim Inventory Service

Our fire technicians know that a home fire is a very stressful situation for a homeowner and they strive to provide excellent customer service by working efficiently and professionally.

Take Proactive Cleaning Precautions!

3/18/2020 (Permalink)

As we all know, the CDC is responding to a respiratory disease outbreak caused by the coronavirus (COVID-19). This outbreak is prompting a lifestyle change for everyone as we attempt to slow the spread of the virus across the country.

It is believed that the virus is spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. And the World Health Organization recommends basic proactive measures like frequent hand washing, social distancing, and good respiratory hygiene. Although not thought to be the main way the virus spreads, it may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

How can SERVPRO of Northwest Cincinnati Help?

Trained in adhering to the highest cleaning and sanitation standards, our professionals offer cleaning services including the removal of biohazard contaminants. While following the guidelines provided by the CDC and local authorities, we can perform a PROACTIVE CLEANUP that involves facility or structure cleaning and disinfection where there is no known threat of COVID-19 contamination or exposure. There is currently no product tested against this particular strain of the coronavirus, however, our proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, etc. While proactive cleaning will not prevent or protect a building from future contamination if an infected person was to enter the building following the cleaning, it may help minimize the spread of germs by disinfecting high-touch areas and surfaces.

Contact us today to take proactive cleaning precautions and schedule your cleaning!

SERVPRO of Northwest Cincinnati 513-541-3200

Businesses Need to Be Prepared!

1/13/2020 (Permalink)

Different types of disasters and emergencies happen throughout the year in homes, businesses and communities. And SERVPRO of Northwest Cincinnati likes to remind everyone to take steps to be better prepared for them.

There are many ways individuals can prepare for an emergency or disaster event including installing smoke alarms, taking first-aid classes and practicing fire escape plans.

But what can businesses do?

Studies show that after experiencing a disaster, many businesses are forced to close. Pre-planning can help ensure that emergency resources are readily available, minimizing business interruption and increasing the chance for survival.

SERVPRO of Northwest Cincinnati is pleased to offer the SERVPRO Emergency Ready Program. With this program, at NO COST, an Emergency Ready Profile is developed specific to your business and an immediate plan of action is put in place. In the event of a disaster, this plan is the key to timely mitigation and can be the difference between surviving a disaster or completely shutting down.

SERVPRO Stresses the Importance of Training

12/2/2019 (Permalink)

SERVPRO has been in the mitigation and restoration industries since 1967 and understands that professional training is critical to success in the industry. For that reason, not only is training offered at the regional level, in 1992 SERVPRO developed a National Training Center to teach valuable skills to franchise owners and insurance industry employees.

Training Opportunities within the SERVPRO System

Employee Certification Training is a self-paced program designed for franchise employees that covers topics like Fire Restoration, Crew Training, Water Restoration, and Carpet and Upholstery Cleaning. Certification is awarded at course completion.

New Franchise Training is available for new franchise owners as well as franchise employees. This 15 day in-house training program is held at the corporate training facility and covers all aspects of Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning and Mold Mitigation.

SERVPRO also offers e-Learning. This web-based program is an on-going self-paced training program with video presentations and support materials. A knowledge test is given at the end of each training session to ensure a true understanding of the materials.

SERVPRO is an approved IICRC Training School that offers year-round classes. These classes cover categories including, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning, and Applied Structural Drying.

And finally, SERVPRO offers both credit and non-credit courses for insurance agents and adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

SERVPRO understands the importance of improving the knowledge base of franchise owners, crew members and others involved in the restoration process. For that reason, training opportunities are always encouraged and made available to those working in the SERVPRO system.

We Are Proud Supporters of the Alzheimer's Association

9/23/2019 (Permalink)

Alzheimer’s is a disease that attacks the brain and is the most common form of dementia. According to the Alzheimer’s Association, more than 5 million Americans are living with the disease and 1 in 3 seniors dies with Alzheimer’s or another dementia. The number of Americans living with Alzheimer’s disease is growing rapidly and by mid-century, someone in the United States will develop the disease every 33 seconds.

The Alzheimer Association is a non-profit health organization which focuses on care, support, and research for Alzheimer’s disease. The mission of the association is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

SERVPRO of Northwest Cincinnati recognizes the impact Alzheimer’s disease can have on families, communities, and the healthcare system and is a proud supporter of the Alzheimer’s Association. By donating to the Alzheimer’s Association - Greater Cincinnati Chapter, SERVPRO of Northwest Cincinnati hopes to further the Association’s mission and provide support for those living with and affected by the disease.

Be Prepared for Disasters

9/9/2019 (Permalink)

September is National Preparedness month and SERVPRO of Northwest Cincinnati is Here to Help you get prepared! Different types of disasters and emergencies happen throughout the year to homes, schools and businesses and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are different ways to prepare for a disaster. Installing smoke alarms and carbon monoxide detectors, practicing escape plans and tornado drills, learning basic life-saving skills like CPR and first aid, and putting together emergency kits are all simple ways to help prepare for a disaster.

An additional way that business owners and school administrators can prepare is to work with our SERVPRO professionals to develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.)

Disaster preparedness can seem overwhelming at times and these are just some simple suggestions. For even more helpful information, check out resources like the ready.gov and fema.gov websites.

Signs There May Be Mold in Your Home

7/1/2019 (Permalink)

Molds are fungi that can be found both indoors and outdoors and grow best in warm, damp, and humid conditions. According to the Centers for Disease Control and Prevention (CDC), mold can cause health effects in people with mold sensitivity.

When water invades your property, mold growth can begin in as little as 48 hours. Moldpedia.com lists many signs that there may be mold in your home:

• Smelling a Mold Odor
• Seeing Signs of Mold Growth
• Signs of Water Problems
• Water Leaks
• Past Flooding
• Condensation

If you suspect that you have a mold problem in your home or business, stay out of the affected area, turn off the HVAC system and fans, and contact SERVPRO of Northwest Cincinnati for mold remediation services. SERVPRO of Northwest Cincinnati has the training, equipment, and expertise to handle the situation effectively and in a timely manner.

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE JULY 9TH

6/24/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “What Happens After the Loss with Tom Ryan, AIC.” This seminar will give an overview of the basic rules of evidence as they are used in the claims handling process. This information will help the agent in advising policyholders to understand the investigations required in settling claims. It will give the attendees knowledge about the various aspects of claims handling. The basic laws of evidence, the relevancy of this evidence and how this evidence is used to protect the client will be discussed. The instructor for this course is Tom Ryan, AIC and it is approved for 6 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, July 9, 2019. from 8:30am to 3:30pm.

CLICK HERE for more information and to register!

Continuing Education Course on April 4th, 2019

3/18/2019 (Permalink)

SERVPRO of Northwest Cincinnati is offering a free continuing education insurance credit course. This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on April 4, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Northwest Cincinnati at 513-614-1047 or email at mobrien@hartkes.com.

Course Number: C10183-KY, 37868-OH

Continuing Education Course on February 1st, 2019

1/7/2019 (Permalink)

SERVPRO of Northwest Cincinnati is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for 3 credit hours in OHIO / KENTUCKY and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on February 1st, 2019 from 8:30am to 11:30am with registration beginning at 8:00am. Please note that 100% attendance is required to be eligible to receive the CE credits and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset or worried. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

For more information and reservations, contact Meg O’Brien, SERVPRO of Northwest Cincinnati at 513-614-1047 or email at mobrien@hartkes.com.

SERVPRO of Northwest Cincinnati Proudly Supports First Responders

11/12/2018 (Permalink)

We are thrilled to participate in honoring America’s First Responders for their service and sacrifice with the new SERVPRO First Responder Bowl. This college football bowl game will be played on December 26, 2018 at the historic Cotton Bowl Stadium in Dallas, Texas. Kickoff is scheduled for 12:30pm and will be televised by ESPN. The purpose of this bowl game is to celebrate our friends, family, and fellow citizens who serve as first responders protecting and keeping peace in our communities. By working together, thousands of free tickets are provided to first responders and their families so that they can attend the game. The goal for this year is to distribute over 10,000 complimentary tickets. Along with the corporate sponsors, there is an opportunity to Sponsor a Responder to help provide these tickets. For just $15, a ticket can be purchased to sponsor a first responder to attend the 2018 SERVPRO First Responder Bowl with their family free of charge. CLICK HERE for tickets and information about Sponsoring a Responder.

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE

11/2/2018 (Permalink)

On Wednesday, November 14^th, we are hosting a SERVPRO continuing education insurance credit course entitled, “Restorative Drying for Water Damage.” This course is designed for insurance agents, adjusters and real estate professionals to improve their knowledge of emergency mitigation. Ron Morehead will be the instructor and those in attendance will learn more about the water restoration process and how to better service customers. This course is approved for 2 credit hours in both Kentucky and Ohio.

The course will be held on Wednesday, November 14^th at our Covington, Kentucky location at 1001 Madison Avenue, Covington, Kentucky, 41011 from 8:30am to 10:30am. Registration will begin promptly at 8:00am and breakfast and snacks will be provided to those in attendance.

If interested in attending or learning more about this opportunity, contact Megan O’Brien for more information and to register. Phone: (513) 614-1047 Email: mobrien@hartkes.com

SERVPRO of Northwest Cincinnati Enjoys Giving Back to the Community

10/15/2018 (Permalink)

SERVPRO of Northwest Cincinnati is a locally owned and operated business and our staff values any opportunity to give back to our community. Our employees have graciously given their time serving meals to the hungry, packaging items to help flood and storm victims, participating in 5K walks, collecting donations for homeless shelters, and organizing food and toy drives for the less fortunate. Our tents have been spotted at local golf outings supporting organizations like The Boys and Girls Club of Greater Cincinnati and The Blue Goose Foundation. We have also enjoyed working with our local fire departments at fun events to help bring fire safety awareness to residents of the community. And children in our area have enjoyed the opportunity to explore our Disaster Recovery vehicles at local Touch-A-Truck events. When it comes to local events and helping those in need, our philosophy is that we live and work here too and we always take pleasure in supporting our neighbors!

SERVPRO of Northwest Cincinnati Professionals are Experts in Commercial Restoration

10/2/2018 (Permalink)

The appearance of a commercial property plays a big role in the success or failure of the business. That is why it is so important for business owners to choose wisely when they are looking for a restoration or professional cleaning company to provide service for their commercial property.

Our professional staff at SERVPRO of Northwest Cincinnati has the training and expertise to handle commercial restoration or cleaning projects of any kind and size. We have experience working with facilities in industries such as retail, education, healthcare, food service, and property management. We are available 24 hours a day, 7 days a week to get your business back to business! We understand that it is important to limit the disruptions to your everyday business operations as much as possible and will respond quickly to complete the job. We have extensive training in commercial restoration services that include water damage, fire damage, mold remediation, storm damage, odor removal, and professional cleaning. You can depend on us to get the job done correctly and promptly and get your property back to looking its very best!

CLICK HERE to learn more about our Commercial Services.

Why Insurance Agents and Adjusters Choose SERVPRO of Northwest Cincinnati

9/18/2018 (Permalink)

With years of experience in the property restoration industry, we understand that the job of the insurance agent is to keep claim costs down while still providing the best service for the insured and we are well qualified to help!

• Our first priority is restoring the property as quickly as possible. The customer will appreciate our immediate response and the agent will know that this quick response helps limit the damage and restoration costs.
• The SERVPRO of Northwest Cincinnati rule is always restore when possible and replace only when necessary. Restoring property is always less costly than replacing.
• Our staff can provide an itemized loss inventory, complete with pictures of important items.
• We can provide accurate information quickly because we use an electronic system for each project that provides online access to all job files.
• Our technicians are thoroughly trained to ensure that customers receive the best service possible.

The job of SERVPRO of Northwest Cincinnati is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.”

Customer Service is our Top Priority!

8/30/2018 (Permalink)

Being in the field service industry, we understand that our technicians, visiting the home or business property of our customers, are often our company’s first impression to our customers. And we all know that we only get one chance at making a good first impression!

That is why at SERVPRO of Northwest Cincinnati we place very high expectations on our technicians. We want them to take pride in their work, their appearance and the relationships that they build with our customers.

What to Expect from a SERVPRO of Northwest Cincinnati Crew Member

When you contact SERVPRO of Northwest Cincinnati for water, fire or mold restoration services, our technicians will arrive promptly to begin service. They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles. They will have open lines of communication, letting you know when to expect them and how long they estimate your project will take to complete. They will clearly explain the restoration process and answer any questions you may have regarding the process. And upon project completion, they will make sure that you are satisfied with the results and ask for any recommendations as to how they can improve their service for future customers. We are always striving to improve!

So when you contact SERVPRO of Northwest Cincinnati, you can relax knowing that great customer service is our top priority! We value our customers and our hope is to always make every impression a great one!