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Fire & Water - Cleanup & Restoration

Archived Water Damage Blog Posts

Does homeowners insurance cover pools?

6/16/2023 (Permalink)

image depicts a flooded and damaged pool and patio area from a storm Homeowners insurance usually covers your pool within the same coverage of your home (weather-related damage, fire, etc.).

Short answer, yes. Homeowners insurance usually covers damage to your pool and pool cages attached to your home within the same risks your home is covered by (weather-related damage, fire, etc.). It also protects your liability should someone get hurt in your pool and decide to sue you for damages.

Having a pool usually increases your insurance premiums due to the added potential dangers.

Coverage eligibility and insurance requirements for your pool will vary by pool type, insurer, personal property, and other factors.

What if my pool floods?

With heavy enough rain there is a possibility that your swimming pool floods. This may be more concerning for those with inground pools close to the home. Depending on the severity of the flood, your home may be affected by water damage. This damage should be covered by your insurance policy. Be sure to document any damage due to the flooding for coverage purposes. Check the pool pump, pipes, and filter for cracks or damage.

Your insurance company should contact SERVPRO® to mitigate and restore any contents, flooring, walls, or drywall that may have been affected by flooding. A quick response to water damage will best ensure no further damage, like mold growth, occurs, which will mean more work to be done and more costs to you. SERVPRO® is always Here to Help®!

What is a Sump Pump and How Does it Work?

5/24/2023 (Permalink)

Water flowing out of a sump pump into nearby body of water A sump pump automatically directs excess water to a designated discharge area, such as a creek, pond, lake, or neighborhood drain.

You may have heard from your neighbors, friends, family, or coworkers about how their sump pump saved their home during a thunderstorm, but not have a clue as to what they’re talking about! So…what is a sump pump?

A sump pump is a kind of pump typically located in a basement or crawl space that removes excess or accumulated water to a place where it can be safely drained away, outside. The water may enter from drain backups, rainwater, or flooding. The device is equipped with valves that sense rising water levels and automatically pump out any excess water to a designated discharge area, such as a creek, pond, lake, or neighborhood drain.

Do I Need a Sump Pump?

Having a sump pump can be somewhat of a lifesaver in times of heavy rain and storms in your area. Living in and around Cincinnati, this may be a good idea due to the heavy rain and snow we get throughout the year. This can be especially helpful if your property is on a flood-prone plot, you’ve experienced water problems in the past, or if your basement is finished.

Here are some of the advantages of installing one in your property:

  • Prevent and defend your home from flooding
  • Reduce mold, mildew, and fungus growth
  • Improve indoor air quality
  • Keep the basement or crawl space drier
  • Meet a requirement for homeowners insurance coverage of basement flooding

Sump Pump Failure

Sump pumps are not a perfect preventative or protective solution to your home or business. Sump pumps do have a chance of malfunctioning, or failing, should discharge lines become clogged or frozen. The most common mechanical failure is a stuck or faulty switch, or the motor may become burnt out.

If a sump pump fails in your home causing a water backup, your homeowner’s insurance will more likely cover any damage costs due to the water damage.

As always, should your Cincinnati home or business need water damage restoration, you know who to call: SERVPRO of Northwest and Northeast Cincinnati, the disaster recovery PROs. We work directly with property owners and insurance companies for a smooth claims process. Our crews are ready 24/7 for emergency restoration services.

Why is there a wet spot on my ceiling?

1/16/2023 (Permalink)

Letting a water spot go untreated may lead to further damage such as mold growth or higher maintenance costs.

Water spots on your ceiling are caused by excess moisture that has seeped through the above drywall, and has sat there long enough to leave a mark.

And what creates this excess moisture? A common source is condensation, but water spots can also form due to roof leaks, plumbing leaks, or hard water. Condensation can form around air vents or ducts when cool air from your AC unit comes in contact with the hotter air in your home, or vice versa with your heater unit in colder temperatures. Roof leaks can be caused by heavy rain or snow. Plumbing leaks can be caused by many factors, usually a broken or clogged pipe. Heavy accumulation of chalky deposits around faucets due to hard water can eat away pipe cavities over time, leading to drips and water spots.

There are many possible causes of water spots around your home and on your ceiling, here’s what to do if that happens:

Taking care of water spots

Water spots are best taken care of the sooner the better. Letting a water spot go untreated may lead to further damage such as mold growth or higher maintenance costs. Do not ignore water spots! Simply painting over the damaged area will only be a temporary cosmetic fix and will not lead to long term resolve such as replacing a broken pipe, upgrading insulation, installing a water softening system, etc.

Once the issue at hand is addressed and you’re looking for a Do-IT-Yourself (DIY) remedy to hide the stain, apply a mild cleaning solution bleach solvent (one part bleach and 3 parts warm water), apply a base coat of stain-blocking primer, and a thin layer of ceiling paint. If the issue needs more than a quick fix, call SERVPRO.


Getting rid of water stains can be time consuming without professional help, especially if there is mold growth present or more serious underlying issues. SERVPRO of Northwest & Northeast Cincinnati can inspect and test the area for mold, and suggest best actions to be taken to remediate the issue. We are your one stop shop for water damage restoration and reconstruction! If you notice a water spot on your ceiling, call us today to set up your FREE estimate: 513-541-3200.

We’re Here to Help.

What Do I Do If My Basement Floods?

11/7/2022 (Permalink)

If you have a flooded basement, call SERVPRO of Northwest and Northeast Cincinnati.

What to Do When Your Basement Floods

When your basement floods, it can be a serious problem. It can damage your belongings, cause mold to grow, and create a breeding ground for rodents and other pests. But luckily there are some steps you can take to make sure the water doesn’t get too deep or stay in your basement for a long time.

Find the Source

First, it's important to find the source of your problem. This is an easy task if you can easily identify where the water is coming from. But sometimes, your basement will flood without any obvious cause.

When this happens, it's time to do some detective work and figure out what caused the water to appear in your basement:

  • Check that there aren't any leaks or drips from other parts of your house or yard. You may have noticed that a leaky pipe or broken sprinkler head has been causing damage for weeks now and just didn't know about it!
  • Check all of your sump pump systems and make sure they're working properly; if not, fix them immediately so you won't have any more problems later on down the road (like when winter comes).
  • If there are no apparent causes for why this happened (like faulty plumbing), then something must be wrong with either how much rain fell overnight/weekend/etc., how much snow melted during this same period too...and so forth!

Turn Off your Electricity

Turn off the main breaker at the service panel, or if you cannot see the meter box, turn off all individual circuit breakers one by one until no lights are on in your basement. If you are unable to find any kind of power switch for the main breaker or individual breakers, call an electrician to help with this step.

Once electricity is off and your appliances have been removed from wet areas, it's safe to begin cleaning up your basement.

Clear Out As Many Things As Possible

If the water is rising, don't risk leaving your valuables behind. As soon as you spot a leak, clear out appliances or collectibles immediately if they're in harm's way. You can also take pictures of what’s there before you pack them up and store them elsewhere. 

If you have to leave your home because of flooding, make sure to bring along important documents (like insurance papers) and photos with you so that they're not lost in the chaos. Once everything has been moved away from danger, don't forget to take any pets with you!

Check with Your Insurance Company

The first thing you should do if you know your basement is flooding is to make sure that everyone in the house is safe. Once everyone has been accounted for and the immediate danger has passed, the next step would be to assess the damage. If it’s not too severe, then there are ways for you to fix it yourself – but only if there isn’t any water leaking into other rooms or causing mold growth.

If there's no way around hiring a professional contractor (for example, if there is water seeping into other parts of your home), it might be worth contacting one sooner rather than later so they can help prevent further damage from occurring while they do their job. Either way, make sure that everyone who works in this area has proper safety equipment and that nobody's at risk of falling through any weakened floors or stairs into an unsafe space below them!

If you do find yourself with a flooded basement, it’s important to remember these steps to get you through this tough time. A basement is one of the most vulnerable parts of your home, so take steps now to make sure you don’t have to deal with this problem in the future, if possible. And if disaster does strike? Don’t panic—remember our tips for dealing with flooding and follow them closely! 

The best piece of advice we have for a flooded basement is to call SERVPRO of Northwest and Northeast Cincinnati. We will be there to restore your Cincinnati home quickly. 

Steps to Take After a Pipe Break in Your Building

8/25/2022 (Permalink)

Commercial water cleanup in Finneytown, OH.

After a Pipe Break in Your Building, What to Do

Damage from a flood can affect a building at any time. Some incidents can create widespread problems and even destroy building materials and belongings. The faster you act following bursting pipes or other problems that cause flooding the better. There are both things you and professionals can do to minimize the damage and restore your Finneytown, OH building and items inside. 

1. Stop the Water Source
The first thing you should do is eliminate the source of water coming into your building. Turning off the main water supply should do this, whether the water damage is from a broken pipe or something else. However, if you cannot safely access the shut-off point, leave it to a professional.

2.  Turn off the Electricity
You should also shut off the power to the building. This will help to reduce the risk of shock or electrocution. Again, only do this if you can safely reach the breaker box in the building. 

3. Call Cleanup Services and Other Professionals Promptly
A qualified plumber can assess and fix broken pipe issues. It is also crucial that you get in touch with a professional water cleanup company as soon as you can. Technicians can arrive on the scene within 24 hours to survey the damage and make a cleanup plan. By not delaying in hiring cleanup professionals, you can avoid secondary damage to your building. This includes mold and mildew buildup on surfaces and furniture. 

4. Contact Your Insurance Company After Bursting Pipes Cause Flooding
Business insurance will not cover all types of water damage. However, your policy should cover issues with the pipes if the damage occurs suddenly and unexpectedly. Your insurance company will coordinate cleanup and restoration efforts with the emergency response company.
Bursting pipes and other plumbing problems can cause flooding in your building. A proper response can help to ensure a fast cleanup and effective rebuild of your facility. 

How To Flush Your Water Heater

6/13/2022 (Permalink)

Keep your water heater running well for years.

The Best Way To Keep Your Water Heater Working

The best way to keep your water heater working well is to flush out the dirt and sediment periodically. If you follow the five simple steps below, you can extend the life of your heater and reduce the likelihood of expensive repairs.

1. Shut Off the Heater

If your heater is electric, turn off the line at your circuit breaker. Turn the gas off if you have a gas heater to ensure the pilot is out.

2. Attach a Garden Hose

The garden hose should be connected to the drain valve. Make sure the open end is in an area that can handle the sediment and warm water.

3. Drain the Tank

Once you have opened the drain valve, allow the water to drain from the water heater for several minutes. To speed up the process, turn on the hot water faucet in your kitchen. After a few minutes, shut off the valve to the water supply. After the water stops, turn the water supply valve on again to quickly flush the heater and then close the valve again.

4. Turn On Water Supply

After all the valves are closed, turn the water back on. When the stream in the kitchen faucet is smooth with no air escaping, this indicates the tank is full.

5. Turn Power and Heating Element On

It’s critical to make sure the tank is full before you turn the power and heater back on. After you are sure the tank is full, turn the power to the unit back on. Then turn the heating element back on as well.
After those steps are completed, shut off the kitchen faucet. If you encounter a water leak during the water heater flush, contact a water restoration service as soon as possible.
Keep your water heater running well for years in Springdale, OH, by following these easy steps every few months.

What To Do After a Pipe Breaks

5/12/2022 (Permalink)

A pipe burst causes damage to a commercial building in Forest Park, OH.

When a Pipe Bursts, What Should You Do?

A hard freeze, fire, or simply age can cause pipes to break or leak, resulting in a flooded company. Fortunately, there are some things that you can do that will help you clean up quickly so you can get back to work.

Take an Inventory

The first thing that you need to do is take an accurate inventory of:

  • What was lost
  • What needs to be replaced
  • What you need to clean
  • What needs to be fixed

Taking an accurate inventory of what you need to do to get your business back on track is important, especially if you are going to file an insurance claim.

Fix the Break

The first thing that you will want to do is stop the leaking. If it is a small leak from an incoming pipe, you might be able to stop it on your own. If you have a flooded company or an outgoing pipe, you probably should consider hiring a plumber to deal with it.

Begin the Cleanup

Cleaning up after a leaky pipe or sewer line is extremely difficult and time-consuming. In some cases, it is better to hire a professional cleaner in Forest Park, OH. A professional will know exactly what procedures to use, what needs dry cleaning, and what precautions to take. This is particularly true when you are dealing with a sewer pipe break.

Keep Employees Informed

If you have a broken pipe, you will need to keep your employees up-to-date on what they need to do to either avoid or deal with the problems that arise. Keeping your employees informed means making sure they have personal protective equipment when necessary and keeping them up on OSHA requirements. This will help to keep your employees safe, particularly if wastewater is involved.
A broken or leaky pipe and a flooded company are not the end of the world for a business. Fixing the problem can be as easy as making a few phone calls and ensuring that your employees are safe.

Top 3 Causes of Commercial Water Damage

3/3/2022 (Permalink)

A broken pipe can lead to lots of water entering your business.

Common Sources of Water Damage

A broken pipe can put a damper on your business in Finneytown, OH. It can cause you to shut down while the water restoration company is working and ruin your inventory and equipment. In other words, you want to avoid them. Here are the most common sources of water damage and how you can prevent them.

1. Roofing

Be sure to check your roof. Standing water is a sign that your drainage system is not working properly. This is a problem because of the weight of the water. Eventually, this will strain your roof and cause leaks, which can do more damage than a broken pipe. Also, be sure you look for damaged flashing, felt, and shingles. These pieces can degrade over time and will need to be replaced to avoid leaks.

2. Pipes

Your plumbing is vulnerable to clogs and other damage. A broken pipe can lead to lots of water entering your business. Regularly examine the outside of your pipes for stains, rust, cracks, and bulges. If you see any of these, call a plumber and have the area replaced. Additionally, you can use pipe cameras to look at the inside of your pipes. You can also insulate your pipes to prevent freezing in the winter. Furthermore, a lot of commercial buildings can benefit from leak detectors. These are inexpensive and alert you to any leaks. Some can even try to stop leaks themselves.

3. Mother Nature

Hurricanes, thunderstorms, and flooding do a lot of damage to businesses. While you can't avoid nasty weather, you can take steps to make sure you are ready to deal with disasters. For instance, you can clear your gutters, install waterproofing solutions, and store sensitive equipment off the ground. You can also purchase flood insurance to cover any damage from a disaster.
Ultimately, you want to avoid hiring a water repair company. The best way to do this is to understand the common water sources and take proactive measures to prevent them.

3 Things to Do When Your Toilet Overflows

2/22/2022 (Permalink)

Prevent sewer damage in your home.

Avoid Sewer Damage

A flooded toilet can be one of the most frustrating and unsanitary issues a homeowner can face. However, you don’t have to get overwhelmed if it happens in your home in Springdale, OH. There are three primary steps to take if your toilet floods into your home:

  1. Stop the water
  2. Clear the area
  3. Call the professionals

Following these instructions can help you avoid further sewer damage. Here is some more detail on what to do.

1. Stop the Water

As your toilet spills onto your floor, the tank may remain empty, which tells the water to keep coming. To minimize the damage, it’s essential that you stop the water as soon as possible. First, put on protective footwear to prevent your skin from contacting the water. Then, locate the valve near the base of your toilet. Turn the valve until the water stops.

2. Clear the Area

The sewer damage from a toilet overflow not only affects your home, but it can also harm the people and animals inside your home. Make sure that everyone stays away from the contaminated water. If you have electrical outlets near where the water is flowing, you may also want to cut off power to that area of your home.

3. Call the Professionals

Toilet overflow could contain harmful bacteria, toxins, and parasites. That’s one big reason you should not tackle this problem alone. Call a local sewage company that does a restoration. Their crews have the equipment and knowledge to clean the sewage up properly.

After the restoration crew finishes, you might want to clean the full bathroom with bleach to ensure no mold grows after the fact.

When your toilet starts flowing the wrong way, you may feel tempted to panic. However, you can prevent more sewer damage and get things cleaned up by following these three simple steps.

How To Deal With a Toilet Overflow

1/31/2022 (Permalink)

At the end of the day, no one wants to deal with a toilet overflow in Forest Park, OH.

What to Do If Your Toilet Overflows

At one time or another, most people have had to deal with a toilet or sink overflow of some kind. Sometimes, it’s due to a simple clog that is easy to fix. Other times, it can be a lot more overwhelming. If there is sewer damage involved, the impact of the backup can be devastating; it becomes a lot more than a flooded toilet.

What Happens

When there is sewer damage, whether it’s a broken pipe or a clog, the wastewater has to have somewhere to go. If it can’t be drained, it can back up into your residence. This is why you usually end up with a flooded toilet when your sewer has been compromised.

Extra Measures

When the overflow begins, there are a few different tasks that you should put on your to-do list to avoid any further backflow into your home:

  • Don’t flush toilets
  • Keep running water off
  • Turn off water to building

Following these steps can keep more water from running into your home, which should stop the buildup of contaminated water. The more the water spreads, the more its contaminants get around.

What To Do

The wastewater that overflows into your home due to sewer damage is full of contaminants and toxins that are unhealthy to be in contact with. Unless you have the proper gear and equipment, you don’t want to be inside the flood or clean it up on your own. Often, the first call you need to make should be to your sewage company, and the second call should go to a flood cleanup specialist.

At the end of the day, no one wants to deal with a toilet overflow in Forest Park, OH. Hopefully, by being informed and following these tips, you’ll know what to do if your sewer backs up into your house.

End Your Job Search Here and Join Our Team!

8/27/2021 (Permalink)

Be a helping hand. Join our team!

We're Hiring! If you love helping people during tumultuous times, we've got the career for you! We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened." Our Franchise is looking for someone comfortable working hard in difficult situations, enjoys meeting new people, has strong communication skills, and can multitask effectively.

The Fire & Water Production Technician prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience.

  • As the front-line representative of the SERVPRO® brand, the Technician demonstrates to customers and clients the company’s Here to Help® commitment.
  • The successful candidate should be well-groomed with a highly professional image
  • Valid driver’s license and a good driving record
  • Great verbal and written communication
  • leadership and organizational skills
  • knowledgeable in project estimating, and quality control
  • Previous experience in fire, water, smoke, mold mitigation/restoration is desired
  • Professional certifications from IICRC, RIA, ACAC, NADCA, and others are a plus

As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

If this sounds like the career for you, please email your resume to jmckinney@hartkes.com by 10/1/2021.

We Are Proud Sponsors of Our Community

6/7/2021 (Permalink)

We are proud members of our Cincinnati community.

We are so excited to be a sponsor for this year’s Greater Cincinnati Insurance Association picnic party! Join us this Wednesday 6/9/2021 at 11 AM. The picnic is free to all members and a plus one. Click here to register! There will be steaks, sides, beer, and wine. So come and have a drink. It’s on us. You won’t want to miss this incredible networking opportunity.

Keep Cool By Staying Dry This Summer

5/25/2021 (Permalink)

We received a call on 5/8/2021. This pool overflowed and did a significant amount of water damage to a commercial building.

The weather is finally staying warm, schools are letting out, and Memorial Day is right around the corner. That means pool time! Recently we got a call from a company that had accidentally left the pump on overnight. Two floors of a commercial building were affected by the water damage! So put on your floaties because, today, we’re diving in with tips on how to prevent water damage from your pool. 

Storm Damage

If you own an outdoor pool, it would behoove you to keep an eye on the forecast. Large amounts of rain could cause your swimming pool to overflow. Prevent water damage by lowering the water level. If you have a pool cover, you may want to consider covering it before a big storm hits.

Not all of your pool equipment can sustain water damage. A pool overflow could damage the machinery. You can prevent further water damage by turning it off beforehand. After the storm, check on the equipment and make sure that everything is in working order. 

You can also prevent water damage by checking whether you’re in a flood zone before a pool is even installed. FEMA has guidelines to prevent overflowing in these areas. Talk with your pool company to make sure they are within FEMA’s zoning requirements. 

Human Error

If you are filling your pool up for the first time this season or topping off the water level, you’ll want to make sure that you’re giving yourself plenty of time. Rushing leads to errors like leaving the hose on for too long and causing an overflow. Make sure that you can keep an eye on the water level. Don’t plan to go on errands while you are filling the pool. Don’t fill your swimming pool at night before bed. You want to be around to stop it if the water level gets too high.

When you’re complete with all of your maintenance tasks, be sure to take the time and double-check that everything is off and in running order. This could be your biggest ally in preventing future water damages. 

Nobody’s perfect. SERVPRO understands that things come up when you plan on taking your time with pool maintenance. We also know that it’s not always easy to keep up with the weather report. If you are a pool owner, keep our number in your back pocket. (513) 541-3200. We are always here to help.

How To Prevent Accidental Water Damage From Your Sprinkler System

4/29/2021 (Permalink)

Fun Fact: Sprinkler systems are triggered by heat, not smoke.

A Sprinkler system is a crucial fire safety utility. According to the NFPA, they can reduce the death rate of a house fire by 80%! However, when Sprinkler systems go off accidentally, they can cause thousands of dollars of property damage. Primarily this is due to human error and not the system itself. We want you and your employees to be as safe as possible so, we came up with a list of ways to prevent accidental water damage from sprinkler heads.

What we’ve noticed

On average, we see about 5-10 sprinkler bursts per year for various reasons. The most common water damages are caused by equipment accidents, frozen pipes, and human manipulation. With a little bit of preparation and education, all of the water damage from these causes are preventable.  



Prevent Water Damage Through Education

The most important thing you can do is educate your employees and members of your household. Explain to them that sprinkler heads are not decorations and should not be used as such. Emphasize that they should not be used as a way to hang up decorations or clothes. To discourage this behavior even further, you can look into anti-tamper devices. These will prevent anyone from hanging anything on the sprinkler heads while still allowing them to function when needed. Talk to a professional about your options and how to install them.

Let your employees know the limits of equipment heights. We receive many calls from warehouses that experience water damage because a forklift hit a sprinkler head. Some sprinkler system companies suggest that a sign is painted in the vicinity of the sprinkler head so they know if they’re close. 

Sprinkler systems can release 20-40 gallons of water per minute. Show your management team or employees where the shutoff valve is in case of accidental release. The fire department can do this for you, but relying on them could take several minutes, allowing hundreds of gallons of water to cause damage to your property. 

Prevent Water Damage With Maintenance

The next best thing you can do for your business is to get your sprinkler systems checked annually. There are companies throughout Cincinnati and Northern Kentucky that can inspect your system. They can fix any pipes that have corroded over the years. They can also point out any areas that may need insulation to help prevent frozen pipes and burst sprinkler heads.

SERVPRO knows that accidents happen despite your most thorough efforts to prevent them. If you have water damage caused by a sprinkler head burst or damage to the system, give us a call right away. Our quick and skilled teams will be able to reduce the amount of damage to your business and property.

Prevent Water Damage by Celebrating Earth Day All Year Round

4/23/2021 (Permalink)

Root systems of Non-Native vs. Native Mid-Atlantic Plants. Source- Alliance for the Chesapeake Bay

We all know the most common causes of water damage: broken pipes or hoses, sewer backups, basement moisture, accidents, and weather. Did you know that in some cases, water damage could be caused by your lawn? In Honor of Earth Day, we wanted to explain how planting native flowers and grasses can help the environment and your house! 

A Brief History of the Lawn

According to Planetnatural.com, lawns were originally open areas in the woods where villagers could take their farm animals out to pasture. These areas weren’t popularized as lawns until 16th Century Europe. Even then, it was only the wealthy who could afford their upkeep. 

When Northern Europeans immigrated to America, one of the things they brought with them was grass seed. Sometimes this was done on purpose. Sometimes it was introduced by accident, either by sticking on a person’s clothes or stowing away on shipping containers. Many non-native plants, bugs, and animals were and still are introduced this way. 

Why It Matters

For many households, the ideal lawn is free of weeds like crabgrass and dandelions. This is called a monoculture. While it looks nice, the lack of diversity does no favors to the soil in your yard. To begin with, these often non-native grasses have a small root system. The root system is then weakened even further by regularly cutting it short.  

These short root systems make your soil compact. In the Ohio River Valley, that can be a huge issue.  The University of Minnesota explains “compacted soil has a reduced rate of both water infiltration and drainage.” If you don’t have a good drainage system in your yard, the water will find the path of least resistance. If you have any cracks in your foundation, that path could lead right inside your home. 

This is one of the reasons The National Wildlife Federation encourages Americans to garden with native plants. Native flowers and grasses have deep healthy root systems. When planted around your house they help the soil become more porous. This allows rainwater and snowmelt to be absorbed into the ground. The more water that is absorbed by the soil means less water intrusion into your beautiful finished basement. 

By planting native flowers and grasses you’re helping more than just yourself you’re also helping the environment. Deep roots can work as a natural filtration system. This means cleaner water for us as fewer toxins make it into our watersheds. You can look at the EPA’s website for more information and a fun experiment with your kids.  




By planting native flowers and grasses in your yard, you’re potentially preventing water damage. That alone can save you thousands of dollars and the headache of an insurance claim. You’re also helping out your local ecosystem. The bugs, the birds, and the local wildlife relies on native flowers and grasses to survive.     

If your house is having issues with water intrusion, we suggest seeking the help of a professional. They will be able to tell you exactly where the leak is coming from. If you have compact soil planting a few native flowers and grasses may just be the solution you need.

Water Damage in a Commercial Building

3/31/2021 (Permalink)

This is the path the water took in the bathroom.

A gym in Milford Ohio called after a sewage backup caused water damage in their bathroom and gym area. SERVPRO was able to get there within approximately an hour after the damage was reported. We extracted the water and sanitized the establishment. In addition to the sanitation and extraction, we also tore out baseboards and set equipment to make sure the structure dried to industry standards. 

Our swift action enabled the business to remain open and they lost no revenue due to the water damage. 

Insurance Vs. Direct pay

3/8/2021 (Permalink)

SERVPRO answers your FAQs

It’s an unfortunate truth that when disaster strikes, it doesn’t wait for you to be financially ready. SERVPRO understands that making an insurance claim on your home isn’t always an easy decision. If you have a high deductible the choice can be even harder. To help ease this burden we wanted to share with you some information.

FAQ

One of the questions we get asked the most is whether the cost will be lower or higher if the customer files an insurance claim. The answer to this is simple. Filing a claim makes no difference to the cost. We charge the same amount to direct pay customers as we do the insurance companies. To charge differently would be considered insurance fraud and we will not take part in that. We use industry-approved software that most insurance companies use to generate all of our costs of the job. This way we can ensure that our costs are fair to all of our customers

Direct Pay Options 

Whether you file a claim or not, you will receive the same level of professional and courteous care. The only difference that you will notice if you are not filing an insurance claim is that we will have to do an estimate first. We have two options for you.

Option 1.

SERVPRO offers free estimates when we schedule an appointment for one of our Production Managers/Estimators to scope the loss and provide you a detailed estimate. They will inspect your home to gather information such as the rooms affected, measurements of those rooms, the type of material affected in each room, and the amount of equipment needed to mitigate your home properly. They will write the estimate within 24 hours and email you a breakdown of what needs to be done and how much it will cost. 

Option 2.

The option most of our customers pick is an onsite estimate. In this instance, we send the next available crew to your home and give an estimate for the services needed to mitigate your home. This way you know if you need to file an insurance claim or proceed as a direct pay so we can get to work started right away. The biggest difference here is that should you decline services, there would be a $125 service fee during regular business hours and a $175 service fee after hours.

No matter which option you pick, there are a few important things to note. If you aren’t filing an insurance claim, we will require a 50% deposit of the estimated cost. If you decide to file a claim afterward, just provide the insurance company and claim number as well as the name of your claim handler and we can work directly with them. Additionally, any estimate we provide is subject to change. Once we get to work we could find additional damages that require more work than anticipated. 

The most important thing we want you to take away from this is that no matter what, “we are always here to help.” We want you to feel confident and prepared for whatever decision you make. 

Don't Let Rainy Days and Mondays Get You Down

2/22/2021 (Permalink)

SERVPRO is Singin' in the Rain.

Cincinnati and NKY is no stranger to the dreary Midwest winter. And, if our furry friend is right we’ve got an extra 6 weeks! That’s why our office has made a playlist that’ll make you feel right as rain! When those storm clouds feel like they’re hovering over you, go ahead, and tap your feet to the beat of Singin’ in the Rain on Spotify. Our eclectic and office-friendly setlist is sure to put a smile on your face.

Ironically, I just realized that Singin’ in the rain isn't even on this playlist. Don’t worry, I’m fixing that right now!




Splish Splash - Bobby Darin

River - Patty Griffin

Its Raining Men - The Weather Girls

Downpour - Brandi Carlile

Who’ll Stop The Rain – CCR

Water Witch - The Secret Sisters

Waterfalls - TLC

The Rain - Oran “Juice” Jones

The Rain the Park and Other Things - The Cowsills

96 Tears - ? & The Mysterians

All is Found - Kacey Musgraves

Tears in Heaven - Eric Clapton

Lonely Teardrops - Jackie Wilson

Bridge Over Troubled Water - Simon & Garfunkel

Purple Rain - Prince

Rainy Day Dream Away - Jimi Hendrix

River - Joni Mitchell

Beyond the Sea - Bobby Darin

(Sittin’ On) The Dock of the Bay - Otis Redding

Keeping Your Home Watertight in 2021

1/18/2021 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency. 

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2021! Be prepared!

Happy New Year from SERVPRO of Northwest Cincinnati!

Frozen Pipes during cold months

12/30/2020 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

  • Drain water from swimming pools and sprinkler supply lines.
  • Remove, drain, and store outdoor hoses.
  • Consider insulating exposed water pipes.
  • Open cabinet doors to allow for warmer air to circulate around the pipes.
  • Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

  • Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
  • Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Northwest Cincinnati is always here to help!

Electronics during a water damage

11/30/2020 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

  • Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
  • Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
  • Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
  • Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Northwest Cincinnati water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician.

SERVPRO preloss plan for your water loss

10/21/2020 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Water Damages need to be mitigated

10/21/2020 (Permalink)

Sometimes water damage or even excess humidity in a property can lead to mold damage as well. The SERVPRO technicians are highly trained in water and mold damage restoration. When it comes to mold damage, it’s usually best to let the professionals do the work. But what if you want to attempt to safely clean the moldy areas yourself? What should you wear?

It is important to avoid breathing in mold or mold spores. The United States Environmental Protection Agency (EPA) offers safety guidelines to handling mold in your home. In order to limit exposure to airborne mold, they recommend wearing an N-95 respirator during the cleaning process, which can be found at many hardware stores.

The EPA also suggests wearing long gloves that extend to the middle of the forearm. It is important to avoid touching mold or moldy items with your bare hands.

And finally, goggles that do not have ventilation holes are recommended. It is important to prevent getting mold or mold spores from getting into your eyes.

While some minor surface mold issues can be handled effectively by the homeowner, it is best to have professional help with larger mold infestations. SERVPRO has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. If you find a mold situation that is too much to handle on your own, contact us today!

Electronics and Water Don't Mix

8/25/2020 (Permalink)

Electronics and Water – They Just Don’t Mix!

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

  • Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
  • Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
  • Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
  • Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. Learn more about how SERVPRO restores your belongings that have been affected by water damage.

Prevent Water damage with Gutter prevention

6/18/2020 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Northwest Cincinnati is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Storm Damage leads to Water Issues

5/27/2020 (Permalink)

When it comes to storm and other weather-related damage, many people only think of the exterior structural damage to their property like fallen trees and damaged roofs. But what some people fail to realize is that exterior storm damage can often lead to interior water damage to their property.

Water will always travel the path of least resistance and unfortunately after exterior structural damage to a property, this often means the water will end up inside the property.

A quick response is crucial to help limit the additional interior damage. In the event of water or storm damage, SERVPRO responds immediately, any time, day or night. We understand the importance of responding quickly to help prevent secondary damage and reduce restoration costs.

Roofing service, board ups, roof tarps and tree removal are all among the emergency services we provide.

Additionally, we are experts in water damage restoration and provide professional and efficient service to our customers.

Make the Most of Social-Distancing

3/24/2020 (Permalink)

We are all being challenged by the current situation, with the expectation to quarantine and self-isolate due to the coronavirus. Staying at home for an extended period of time can be difficult. However, there are many home improvement projects that can be undertaken by families to help pass the time productively and avoid cabin fever.

  • Freshen up a room with a different paint color and new switch plate covers.
  • Organize drawer and closet spaces.
  • For a new look, update light fixtures, faucets or cabinet hardware.
  • As weather improves, give your yard a boost by planting flowers, shrubs, and trees and pressure washing walkways, siding, and gutters.
  • Add molding or shelves to a room or backsplash in the kitchen.
  • Upgrade flooring or shampoo rugs.
  • Strip and stain cabinets or furniture.
  • Clean dryer ducts and replace furnace filters.

It is often hard to set aside extra time for home cleaning, reorganizing and simply making the home better. So even though this time of social-distancing seems stressful, we can definitely make the most of it by spending more time with the family and working on home improvements!

A NIGHT OF FUN TO SUPPORT A GREAT CAUSE

2/6/2020 (Permalink)

Join us for a fantastic night of fun while supporting a great cause! Blue Goose-Cincinnati Pond is hosting their 8th Annual Monte Carlo Night on Friday, February 21st from 7:00pm to midnight at Receptions in Loveland, Ohio! The night includes an open bar, appetizer buffet, gambling, raffles and dancing!

Each year, a special cause is chosen, and all proceeds raised at the event go to supporting this cause. This year, Maslow’s Army will be the special guests of honor. Maslow’s Army provides hope to Cincinnati’s less fortunate and homeless population by providing the skills and essential tools needed to become self-sufficient, healthy, and productive members of society.

Please consider joining us to support this cause!

Deadline to RSVP is February 14th, 2020! Don’t miss out! Register today!

CLICK HERE to find out more information and to register!

Happy New Year from SERVPRO of Northwest Cincinnati!

1/1/2020 (Permalink)

New Year’s Day often means a fresh start and new resolutions for many. One important resolution, that could actually save lives, is to commit to being better prepared for emergencies.

Having a plan in place in case of disasters like storms, fires or floods can help save lives and the American Red Cross offers a few suggestions to help prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So, this year, make emergency preparation a part of your New Year’s resolutions and help protect the ones that you love! Stay safe in 2020! Be prepared!

Happy New Year from SERVPRO of Northwest Cincinnati!

SERVPRO of Northwest Cincinnati to Offer Continuing Education Course

12/30/2019 (Permalink)

We are excited to be hosting an upcoming Greater Cincinnati Insurance Board continuing education insurance credit course! The class is entitled, “Business Ethics and Values with Lyle Rupp.” This seminar will provide information on ethical business and insurance practices. It will address ethical topics that an agent would face in his or her day-to-day insurance work. Due diligence and fair consumer practices will be examined in the context of accepting personal responsibility in selecting and presenting products. The topic of legal versus moral values and their impact on the reality of ethics will also be presented.

This course is approved for 3 credit hours in OHIO and KENTUCKY and it will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, January 7th, 2020 from 8:30am to 11:30am.

CLICK HERE to find out more information and to register!

The Effects of Water Damage Over Time

11/4/2019 (Permalink)

When it comes to water damage, as minutes, hours, days, and weeks pass, the damage gets worse.

Within minutes, the water spreads through the property, saturating and contaminating everything in its path. Water is absorbed into walls, floors and furniture, possibly causing furniture finishes to leave permanent stains on the carpets. Anything paper, like books and photos, begin to swell and warp.

Within hours, drywall begins to break down, metal surfaces start to tarnish, furniture begins to swell and crack, and that dreadful musty odor appears.

Within days, mold and mildew may begin to grow and spread, anything made of wood will swell and warp, paint begins to bubble and blister, and the threat of a serious biohazard contamination becomes possible.

And after a week, the structural safety of the building is compromised, biohazard contaminants pose serious risks to occupants, and the restoration time and costs have increased dramatically.

A quick response is important to help minimize the damage as well as the cleaning and restoration costs. The SERVPRO of Northwest Cincinnati technicians are experts in water damage restoration. They understand that water is very invasive, spreading quickly throughout a property. They arrive quickly to start the restoration process and help make it “Like it never even happened.”

Gutter Maintenance is Important to Prevent Water Damage

8/12/2019 (Permalink)

No matter what time of year, gutters play a key role in preventing water damage to a home. Their purpose is to channel rainwater to the downspouts and away from the home. Because of this, it is important to make sure the gutters are working properly year-round in order to protect your property against potential water damage.

Clogged gutters can cause many issues for a homeowner. In the spring, summer, and fall, gutters are often clogged with fallen leaves. And in the winter, snow and ice can be the culprit. Water that is blocked by debris in the gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

To help avoid water damage due to clogged gutters, the gutters should be well maintained and cleaned AT LEAST twice a year. And if you do experience water damage at your home, always remember that SERVPRO of Northwest Cincinnati is Here to Help! Our technicians are experts in water damage restoration and respond any time, day or night to provide emergency service.

Restoring Electronics After Water Damage

7/15/2019 (Permalink)

Have you ever experienced the nightmare of dropping your cell phone in the toilet or the kitchen sink or the swimming pool…watching in dismay as the phone, in what seems like slow motion, tragically plummets to its death?  But why does this mean death for the cell phone? And why, in some cases, does it seem like at first the phone survives, only to have it die a few days after the accident? What exactly happens to electronics when water damage strikes?

Corrosion is the breaking down or destruction of a material, especially a metal, through a chemical reaction. The most common form of corrosion is rusting, which occurs when iron combines with oxygen and water. The corrosion process can begin in just a couple of hours after the incident or it can take a few days to set in, giving you the false sense that your device miraculously survived the submersion. Humidity levels, the severity of the water damage, and how long the device was under water can all affect how fast corrosion occurs.

Cleaning the corrosion on a damaged electronic device should be done with caution. And in most cases, it’s probably best to leave it for the professionals. But if you decide to attempt the cleanup yourself, hzo.com suggests several helpful tips:

  • Always remove any batteries or power connectors first. This not only prevents harm to you, but also prevents any short-circuiting to the device. By doing this, you will also be exposing extra connectors that may already have corroded, so exercise caution.
  • Look for any white or green “crusty” areas on the device, especially on the battery connectors, charging ports, SIM card connectors, or any other major metal connectors on the device.
  • Use cotton swabs and a cleaning solution such as isopropyl alcohol, baking soda and water, or even vinegar to clean corrosion. Gently apply the solution to the affected area and wipe back and forth until the corrosion is removed. If necessary, leave some of the solution on the corroded area and wipe it off later.
  • Dry your device with a soft cloth or a hair dryer on a cool setting- do not use heat to dry out your device. Make sure your device is dried extremely well before attempting to replace the battery and turn the device on. Any water left in the device could cause additional water damage.

When your home is affected by a water damage situation, many times your larger electronics, like TVs and computers, are damaged as well. The corrosion process occurs with these items in the same way as with your cell phone. The SERVPRO of Northwest Cincinnati water technicians understand that the key to restoring electronics is to take prompt action to prevent further damage. Our technicians will coordinate the restoration of your electronics and ensure that they will be cleaned and inspected by a qualified electronics technician. CLICK HERE to learn more about how SERVPRO of Northwest Cincinnati restores your belongings that have been affected by water damage.

SERVPRO OF NORTHWEST CINCINNATI TO OFFER CONTINUING EDUCATION COURSE

5/14/2019 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “In’s & Out’s of the CGL Policy” This seminar will cover the various aspects of the Commercial General Liability policy. It will review definitions, policy structure, insuring agreement, exclusions, coverages, coverage triggers, and duty to defend. ISO forms will be used as the basis of the presentation. One of the most frequent problem areas is the idea that a contractual requirement to add an additional insured to an insurance policy is the same as a contractual hold harmless or indemnification agreement. While both clauses frequently appear in the same contract, they are separate and distinct from one another. The recent Oio Supreme Court decision about faulty workmanship of subcontractors will also be discussed.

The instructor for this course is Tom Ryan, AIC and it is approved for 3 credit hours in OHIO and KENTUCKY. The course will take place at our Cincinnati, Ohio location at 2115 Schappelle Lane, Cincinnati, OH on Tuesday, May 21, 2019. from 12:30pm to 3:30pm.

CLICK HERE for more information and to register!

Water Damage Caused by Faulty Plumbing

4/22/2019 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

  1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
  2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
  3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
  4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
  5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
  6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
  7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
  8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Northwest Cincinnati is here to help! CLICK HERE for Water Damage Emergency Tips!

Take Precautions to Avoid Frozen Pipes

2/25/2019 (Permalink)

With the extremely cold temperatures that we sometimes experience in our area during the winter months, we often receive customer calls for water damage restoration due to frozen and burst pipes. In order to help prevent falling victim to such a water disaster, there are some precautions that can be taken:

  • Install insulation sleeves around exposed pipes that are prone to freezing.
  • Use caulking to seal any cracks or holes on outside walls and foundations near water pipes.
  • Keep cabinet doors open to allow warm air to circulate around pipes.
  • Keep slow trickles of water flowing through the faucets.
  • Drain water from sprinkler systems and pool supply lines.
  • Remove and drain garden hoses.

If, even after taking these precautions, you do experience water damage to your property, always remember that the SERVPRO of Northwest Cincinnati water technicians are Here to Help! We are available 24 hours a day, 7 days a week to respond to your water restoration needs.

Beware of Frozen Pipes During Winter Months

12/3/2018 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

  • Drain water from swimming pools and sprinkler supply lines.
  • Remove, drain, and store outdoor hoses.
  • Consider insulating exposed water pipes.
  • Open cabinet doors to allow for warmer air to circulate around the pipes.
  • Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

  • Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
  • Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Northwest Cincinnati is always here to help!

Opportunity for Continuing Education Credits

10/19/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Understanding the Legal Process-Rules of Evidence w/ Tom Ryan, AIC.” This seminar will give an overview of the basic rules of evidence as they are used in the claims handling process. Those in attendance will learn information to help their policyholders understand the investigations required in settling claims. Topics will include claims litigation, the legal system, techniques in processing a claim, basic laws of evidence, and how this evidence is used to protect the client.

This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on Wednesday, November 7th, 2018 from 8:30am to 3:30pm.

CLICK HERE for more information and to register!

An Emergency Ready Profile Can Help Protect Your Business

10/8/2018 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO of Northwest Cincinnati can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO of Northwest Cincinnati becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

CLICK HERE to learn more about the SERVPRO Emergency READY Profile!

Upcoming Opportunity for Ohio or Kentucky CE Credits

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

SERVPRO History 101: How it all began!

7/30/2018 (Permalink)

Did you know that SERVPRO began in 1967 as a painting business in Sacramento, California? Yep, Ted and Doris Isaacson first launched SERVPRO as a painting business! However, having a background in cleaning and restoration, they soon transformed the company into the cleanup and restoration industry, selling its first franchise in 1969.

SERVPRO continued to thrive and in 1979, acquired 175 franchises from the Bristol-Myers Domesticare Division. And in 1988, the SERVPRO headquarters moved from Sacramento to Gallatin, Tennessee. At this time, there were 647 SERVPRO franchises.

SERVPRO continued its impressive growth throughout the years, and in the year 2000, sold its 1000th franchise. In 2005, in order to provide more room for expansion, SERVPRO moved its headquarters to an impressive 140,000 square foot, state-of-the-art facility in Gallatin, Tennessee.

Today, more than 1700 franchises are operating nationwide and SERVPRO continues to grow, with the goal of becoming the premier cleaning and restoration company in the world. CLICK HERE to learn more about our SERVPRO of Northwest Cincinnati franchise!

SERVPRO of Northwest Cincinnati Strives for a Positive Community Presence

5/7/2018 (Permalink)

SERVPRO of Northwest Cincinnati believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered water damage and needed dry out services. The school board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Northwest Cincinnati strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

Manmade vs Natural Flooding - Ways to Prepare

3/12/2018 (Permalink)

According to inhabitat.com, there are two types of flooding, natural flooding and manmade flooding. Natural flooding occurs as a result of weather. Heavy rains, flash floods and snow melts are all examples of natural occurrences that can cause water damage. Man-made flooding results due to the malfunction of a man made object. Burst pipes, plumbing issues and faulty water heaters are examples of times when man made flooding can occur and cause water damage.

There are ways to prepare for and help lessen the risk for flooding. For natural disasters, it is important to have a plan in place to communicate with family, especially if evacuation is necessary. Putting together an emergency kit is also a good idea. If possible, preventing water from entering the building at all is always best. Waterproofing basements and sealing walls are both methods that can help keep the water out. For man-made disasters, first of all it is important to check the home insurance policy. Flood detection equipment can be installed to detect water and stop it from flowing into the home. Pipes, water heaters, plumbing, foundations, and drainage systems should all be checked routinely to ensure that they are functioning properly.

Of course, not all flooding can be foreseen and prevented and it can happen when least expected. SERVPRO of Northwest Cincinnati is available 24 hours a day and can respond immediately to a water damage situation. Our highly trained water technicians have the training, expertise, and advanced equipment to restore the property back to preloss condition. So if you have water damage and need help, call us today! (513) 541-3200.

Did you know…SERVPRO of Northwest Cincinnati Offers Continuing Education Courses?

12/20/2017 (Permalink)

Next CE Class: January 18th, 2018…Register by January 2nd

At times throughout the year, SERVPRO of Northwest Cincinnati offers Continuing Education courses. The courses are usually held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio 45240.

Offered courses are both credit and non-credit courses and they are available to insurance agents, insurance adjusters and real estate professionals. The courses are designed to provide those in attendance with valuable information to allow them to better service their clients.

Some of the common course topics include fire damage restoration, understanding mold in the restoration industry, water damage restoration, biohazard cleanup, and ethics and these Continuing Education Courses are offered periodically throughout the year. 

Our next course will cover the topic of “Ethics” and be held on January 18th, 2018 from 8:30am to 11:30am. To find out more about this upcoming Continuing Education course or to register for the class, contact SERVPRO of Northwest Cincinnati at (513) 541-3200 or email mobrien@hartkes.com

Why I've Decided a Finished Basement is Not for Me...

10/9/2017 (Permalink)

Cassie taking a call from a customer with water damage.

From the perspective of Cassie Kohrs – Administrative Assistant, SERVPRO of Northwest Cincinnati

When you think of buying a new home what do you envision? When I was younger I dreamed of the perfect basement where I could host parties and my future kids could play. I wanted to be able to walk out of my basement and right into my backyard. What I didn’t think of though, are the disasters that can happen that may make my picturesque home an expensive project to fix! As an administrative assistant at SERVPRO of Northwest Cincinnati, answering customer calls day after day, I have learned a few things! While I don’t own a home yet, I definitely hope to in the future. That is why I am thankful to this industry for teaching me what to look out for when I finally get to buy that dream home.

            One of the very first things I noticed when I started working for SERVPRO of Northwest Cincinnati is a trend of storm damage to basements. When Cincinnati gets hit with heavy storms the most common place we clean up is the basement. We see damage all the time from sump pump failures, sewage backups, water flooding in from window wells, and underneath doors. Many times these basements are finished and we have to tear out carpet, padding, and drywall. These are often expensive to clean up and then put back together and in some cases the damage isn’t even covered by insurance. It didn’t take long for me to become disillusioned from that perfect finished basement! That however, doesn’t mean that this has to become wasted space.

            Basements, even if unfinished can be a great place for many things. For instance, a basement makes the perfect laundry room. Growing up I didn’t have a finished basement but my dad built a great table that made the ideal work bench for folding laundry. A work bench like this could also be perfect as a crafting or tool table. Unfinished basement space can also be utilized as storage. But I have learned to make sure that items stored on the ground should always be in a deep plastic container so that, in the unfortunate event of a flood, the stored items are safer from water. Another good idea is to store the contents on racks that are at least a foot or two off the ground. And as an extra precaution, I would advise placing these in waterproof containers as well to help prevent water damage. This is especially essential if you are storing important papers, or family photos.

            I personally am not disappointed that I won’t have a big fancy finished basement someday. I am perfectly happy to adjust that part of my future home. (It just means that I get to claim that as my crafting room!) I also don’t want to discourage others from having a finished basement. These are very nice spaces if you are willing to risk the possibility of flooding. However, I will say that if you have a finished basement or are interested in having one in the future, talk with your insurance company and find out what kind of coverage you have and what coverage is available. Also, make sure that you are prepared for this situation by keeping the SERVPRO of Northwest Cincinnati phone number handy. We are always here to help!

(513) 541-3200

Causes of Water Damage

10/2/2017 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

Water Damage in Cincinnati, Ohio Home

8/21/2017 (Permalink)

A faucet was left running in the bathroom on the second floor of a home in Cincinnati, Ohio and as a result, there was water damage throughout the home. Not only was there damage to the second floor bathroom, but the first floor dining and living rooms and the basement were all affected as well. The carpet and padding was saturated and the drywall and ceilings were damaged. As part of the restoration process, the contents of the home needed to be moved into a temporary pod so that the SERVPRO of Northwest Cincinnati water technicians could perform the appropriate tasks to effectively dry the home. Once the contents were removed, the SERVPRO Water Technicians took all the necessary steps to complete the dry out process and then the contents were reset in the home. The homeowners were very satisfied with the results!

Our Process to Restoration After Water Damage...

8/14/2017 (Permalink)

A homeowner can be faced with a water damage when they least expect it! A burst pipe, flash flooding, clogged gutters, an overflowing sink can all cause water damage to a home. When homeowners are faced with an unexpected water damage they want to know that their home will be back in order as soon as possible. SERVPRO of Northwest Cincinnati has a proven process to restoration after a water loss.

Within ONE HOUR from the first notice of loss, one of our professionals will be in contact with the homeowner to arrange for service to begin.

And within FOUR HOURS from the first notice of loss, our expert crews will be on-site to start mitigation services. We understand that quick response is the key to reducing damage and saving money!

Once onsite, our trained and fully equipped crew will walk through the job process with the homeowner, explaining what to expect. We know that open communication is very important to build trust with our customers!

Our water crews will begin pretesting for restorability, working from the source of the damage outward. And within EIGHT business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person.

Our professional crews will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time. And after the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction. We want to leave a job knowing that the homeowner is satisfied and happy with the results.

Water Damage – The Equipment We Use During the Dry-Out Process

7/17/2017 (Permalink)

In the event of water damage to a residential or commercial property, trained professionals and expert equipment are very important for the restoration process. Our water technicians use exceptional equipment to extract and eliminate moisture from a property.

Detection equipment is used to find the areas of the structure that are affected by water and to determine the extent of moisture absorption. This equipment is also used to verify that the environment has been dried thoroughly upon project completion.

Extraction equipment is the equipment used to actually remove water from an area. This equipment is used to clean carpets and upholstery as well as to remove water from floors.

Airmovers and dehumidifiers are used during the dry-out process to enhance moisture evaporation and reduce drying time.

And finally, to neutralize and eliminate any odors left behind after the water intrusion, deodorization equipment is used to help restore the area to preloss condition.

How Often Should You Clean Your Gutters?

5/8/2017 (Permalink)

Gutters play a key role in preventing water damage to your Finneytown home. That is why it is essential that you keep your gutters clean and free of debris. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from your home.

So how often should you clean your gutters? It is recommended that you clean your gutters AT LEAST twice a year!

Clogged gutters can cause many issues for a homeowner. If water finds its way into the walls and ceilings of the home, it will cause interior damage. In winter months, pooling water around the foundation of the home can cause foundation cracks, if it freezes and expands. The paint and siding of a home can also be damaged as water overflows from the gutters.

Failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches! So before all the spring and summer rains hit, be sure to get out and clean your gutters!

CLOGGED GUTTERS CAN CAUSE DAMAGE TO HOMES

9/15/2016 (Permalink)

As we are gearing up for the fall season, now is the time to check those gutters!

Gutters play a significant role in preventing water damage to homes. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from the home.

Clogged gutters can cause many issues for a homeowner. Water that is blocked by the debris in gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

In winter months, if water overflowing from the gutters pools around the foundation of the home, it can freeze with the colder temperatures. When it freezes, it expands. This can cause foundation cracks that then lead to flooded basements and crawl spaces. Also in the winter months, water that is blocked in clogged gutters can freeze and cause pressure on the roof. This can lead to damage to the roof and water leaking into the home.

The weight of the rain-soaked debris in gutters can also lead to damage. When the debris absorbs the water, it becomes extremely heavy and places a great amount of stress on the gutters and their brackets. This additional weight can cause the gutters to fall from the home which leads to costly repairs.

Water overflowing from the gutters can damage the paint and siding on a home. Additionally, if the water gets behind the siding and inside of a wall, the wood becomes wet and can rot. This can go unseen behind the siding until it is too late.

Obviously, failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

SERVPRO of Northwest Cincinnati Recognized by School District

8/1/2016 (Permalink)

SERVPRO of Northwest Cincinnati believes in giving back to the community and was most recently recognized by the Winton Woods City School District Board of Education for donating labor and materials to dry out and seal the elevator area at Winton Woods High School.


SERVPRO of Northwest Cincinnati was honored to be recognized and congratulated by the Winton Woods Board of Education at the Board’s last meeting. The Board was very grateful for the donation because “this kind act helps to free-up monies that would have been spent on this repair, to use elsewhere to better serve the students in the district.”


SERVPRO of Northwest Cincinnati strives to have a positive presence in the community and is happy to have had the opportunity to help the students in the Winton Woods School District. We value our community and are proud to support the schools and students in our area!

Time for Vacation...Avoid Water Damage While You Are Away!

6/13/2016 (Permalink)

With summer in full swing now, many families are excitedly planning summer get-aways, hoping for a stress-free vacation to relax and enjoy their time away from the hustle and bustle of everyday life.  In order to fully relax, it is important to have peace of mind that your home will be safe while you are away.  Water damage is one of the most common types of damage to homes. And what a nightmare it would be to return from a relaxing vacation only to find that your home has suffered major water damage! If a pipe leaks or bursts while you are away on vacation, water can destroy carpets, furniture and more, which can be very expensive. SERVPRO of Northwest Cincinnati would like to share some steps that you can take to help protect your home from water damage while you are out of town.

  • Check your home for leaks before you leave. Be sure to look at the pipes under all sinks and inspect the water heater as well. Don’t forget to inspect the hoses that connect to major appliances such as the washing machine, dishwasher, and refrigerator to ensure that there are no kinks or damaged hoses.

  • Check the exterior of your home for potential causes of water leaks. Inspect the roof and make sure there are no loose or damaged shingles. Check the downspouts and gutters and clear any blockages. Make sure window seals are in good condition and repair if needed.

  • Examine your sump pump and check that it is in good working condition. Install a battery-powered backup source in case there is a power outage while you are away.

  • Ask someone you trust to check your home periodically while you are gone. Make sure this person knows where the water main shut off valve is located just in case a pipe does leak or bursts.

Leaking pipes and appliances and damage caused by storms cause millions of dollars worth of damage every year. In the event that a water disaster does occur while you are away, SERVPRO of Northwest Cincinnati has the expertise to help restore your home.  But prevention is key when planning to be away for any length of time. So before leaving your home, be sure to take precautions to avoid returning home to a big expensive mess!

KNOWLEDGE AND EQUIPMENT ARE KEYS TO RESTORATION

4/14/2016 (Permalink)

In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of North West Cincinnati professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

Detection Equipment is used to locate areas affected by water, define the extent to which the structure and contents have absorbed moisture, and verify that the environment has been dried thoroughly. Moisture sensors, moisture meters and thermohygrometers are all used by SERVPRO professionals in the drying process.  Moisture sensors detect moisture in carpets, baseboards and walls. Moisture meters determine the actual moisture content of various materials and provide readings that enable SERVPRO professionals to monitor the drying process. And thermohygrometers measure temperature and relative humidity which aides SERVPRO professionals in creating the proper atmosphere for more efficient drying.

Extraction Equipment is used to actually remove the water and moisture from the affected area. SERVPRO professionals use extractors, either portable or truck-mounted, to clean carpets and upholstery and to remove water from floors.

Air Movers are used to enhance evaporation at the surface level, thus reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

SERVPRO professionals use two types of dehumidifiers: refrigerant dehumidifiers and desiccant dehumidifiersRefrigerant dehumidifiers work similarly to air conditioners and desiccant dehumidifiers use chemicals that absorb moisture from the air.

And finally, Deodorization Equipment is used to neutralize odors. SERVPRO professionals use either Ultra Low Volume Foggers or Thermal Foggers to eliminate odors caused by the water intrusion and restore the area to its original condition. 

EMERGENCY WATER DAMAGE – THE PROCESS TO RESTORATION

4/14/2016 (Permalink)

When presented with a water damage situation, after contacting SERVPRO of North West Cincinnati, here is what can be expected:

ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!

FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!

DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.

PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.

FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.

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